FAQ

Before you buy

We answer your emails from Monday to Thursday.

Items can be viewed in our second hand shop from Monday to Friday (10am to 12pm and 1pm to 5pm).

The colour of the items may vary slightly from the photos.

We classify our items according to their condition as follows:
Condition: 1 (new with original packaging).
Condition: 2 (like new with very few or no traces of use).
Condition: 3 (very good with very few and/or light traces of use).
Condition: 4+ (very good with traces of age and/or of use).
Condition: 4 (good with traces of age and/or of use).
Condition: 5 (fairly good with traces of age and/or of use).
Condition: 6 (average with significant traces of use).
Condition: 7 (defect – to restore or for spare parts).

 All items purchased online can be collected from our second-hand shop in Basel (Monday-Friday, 10.00am-12.00pm – 1.00pm-5.00pm and Saturday 10.00am-5.00pm).

Payments methods

Secure payment through Payrexx: Twint, Visa, Mastercard, Paypal. Shop in complete security!

Payment in cash, by card or with Twint when you collect your item from our second-hand shop in Basel.

Shipping

Items are usually shipped within 48 hours at the economy rate. However, if we receive payment on a Friday, your parcel will not leave until the following Tuesday.

We can also send your item at the priority rate, urgent rate or with acknowledgement of receipt for an additional payment. Please contact us by e-mail as soon as you have made your purchase.

Great care is taken with packaging. Wherever possible, we use recycled packaging material.

Buy several items and pay for a single shipment! Shipping costs depend on the weight of the items and the postal charges. Please contact us before placing your order.

Delivery abroad

In principle, we only deliver within Switzerland. Shipping costs to other countries are very high. if you live outside Switzerland, please contact us before purchasing a product.