General Terms and Conditions
Operator of the online store
Wilfried Heiber GmbH
Brocki auf dem Wolf
Auf dem Wolf, 4052 Basel
T 061 311 01 01
E sabine.reusser@heiber.ch
Commercial register number: CHE-114.061.882
1. General information
The following general terms and conditions apply to all contracts, deliveries and other services. Wilfried Heiber GmbH expressly rejects any provisions that differ from these General Terms and Conditions. Any deviations from the General Terms and Conditions are only valid if agreed in writing by Wilfried Heiber GmbH.
2. Conclusion of contract
The offer made by Wilfried Heiber GmbH is non-binding. Minor deviations and technical changes to the images (colors, dimensions, etc.) or descriptions displayed in the shop are possible. By clicking on the “Order” button at the end of the ordering process, a binding order is placed for the goods in the shopping cart. Wilfried Heiber GmbH will immediately inform you of the receipt of your order by means of an automated email. This automated email confirms that the purchase contract has been concluded.
3. Prices
All prices are gross prices including VAT, excluding shipping or delivery costs and excluding any cash on delivery fees.
4. Payment
Payment options include PayPal, credit card (Mastercard & Visa), TWINT, and bank transfer. If the items are picked up at Brocki, the amount can be paid on site in cash or by card.
5. Shipping and pickup
Depending on the product and selection made during the purchase process, all items will be shipped via B Mail or can be picked up directly on site in Basel. Shipping costs are displayed during the ordering process.
6. Delivery
Wilfried Heiber GmbH delivers exclusively to Switzerland. Customers of Wilfried Heiber GmbH can generally assume that the goods they order are actually in stock.
7. Defects in the delivered goods
Please note that the items are used goods that may show signs of wear and tear and minor defects. By placing an order, customers agree to this.
Privacy policy
The responsible body within the meaning of the data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Wilfried Heiber GmbH
Sabine Reusser
Auf dem Wolf 30
4052 Basel
E-Mail: shop.brockiwolf@heiber.ch
WebSite: https://shop.brockiwolf.ch/
General information
Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Confederation (Data Protection Act, DSG), every person is entitled to protection of his or her privacy and protection against misuse of his or her personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
In cooperation with our hosting providers, we strive to protect the databases as much as possible against unauthorized access, loss, misuse or counterfeiting.
We would like to point out that data transmission on the Internet (e.B. when communicating by e-mail) may have security gaps. A complete protection of the data against access by third parties is not possible.
By using this website, you agree to the collection, processing and use of data in accordance with the following description. In principle, this website can be visited without registration. Data such as pages or names of the retrieved file, date and time are stored on the server for statistical purposes without this data being directly related to your person. Personal data, in particular name, address or e-mail address are collected on a voluntary basis as far as possible. Without your consent, the data will not be passed on to third parties.
Processing of personal data
Personal data is all information relating to an identified or identifiable person. A data subject is a person about which personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, procurement, deletion, storage, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. In addition, we process – insofar as and if the EU GDPR is applicable – personal data in accordance with the following legal bases in connection with Article 6 (1) GDPR:
• a) Processing of personal data with the consent of the data subject.
• b) Processing of personal data for the performance of a contract with the data subject and for the implementation of corresponding pre-contractual measures.
• c) Processing of personal data to fulfil a legal obligation to which we are subject in accordance with any applicable EU law or in any applicable law of a country in which the GDPR is fully or partially applicable.
• d) Processing of personal data in order to protect the vital interests of the data subject or another natural person.
• f) Processing of personal data in order to safeguard the legitimate interests of us or of third parties, provided that the fundamental freedoms and rights and interests of the person concerned do not prevail. Legitimate interests are in particular our business interests in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for the duration that is necessary for the respective purpose or purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we limit the processing accordingly.
Privacy of personal Cookies
This site uses cookies. These are small text files that make it possible to save specific, user-related information on the user’s device while he is using the website. Cookies make it possible, in particular, to determine the frequency of use and the number of users of the pages, to analyze the behavior of the page usage, but also to make our offer more customer-friendly. Cookies are stored beyond the end of a browser session and can be called up again when you visit the site again. If you do not want this, you should set your internet browser so that it refuses to accept cookies.
A general objection to the use of cookies used for online marketing purposes can be made for a large number of services, especially in the case of tracking, via the US sitehttp://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/ to be explained. Furthermore, cookies can be saved by deactivating them in the browser settings. Please note that you may not be able to use all of the functions of this online offer.
Data protection declaration for SSL/TLS encryption
This website uses SSL / TLS encryption for security reasons and to protect the transmission of confidential content, such as the inquiries that you send to us as the website operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line.
If the SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
Data transmission security (without SSL)
Please note that data that is transmitted over an open network such as the Internet or an e-mail service without SSL encryption can be viewed by anyone. You can recognize an unencrypted connection by the fact that the address line of the browser shows “http: //” and no lock symbol is displayed in your browser line. Information that is transmitted via the Internet and content received online can, under certain circumstances, be transmitted via networks of third-party providers. We cannot guarantee the confidentiality of communications or documents that are transmitted via such open networks or third-party networks.
If you disclose personal information via an open network or third-party networks, you should be aware of the fact that your data will be lost or that third parties could potentially access this information and consequently collect and use the data without your consent. In many cases, the individual data packets are transmitted in encrypted form, but not the names of the sender and recipient. Even if the sender and the recipient live in the same country, data is often transmitted via such networks and without controls also via third countries, i.e. also via countries that do not offer the same level of data protection as your country of domicile. We are not responsible for the security of your data while it is being transmitted over the Internet and we decline any liability for direct or indirect losses. We ask you to use other means of communication if you consider this to be necessary or sensible for reasons of security.
Despite extensive technical and organizational security precautions, data can possibly be lost or intercepted and / or manipulated by unauthorized persons. As far as possible, we take suitable technical and organizational security measures to prevent this from happening within our system. However, your computer is outside the security area that we can control. It is your responsibility as the user to find out about the necessary safety precautions and to take appropriate measures in this regard. As the website operator, we are in no way liable for any damage you may incur as a result of data loss or manipulation.
Data that you enter in online forms can be passed on to commissioned third parties for the purpose of order processing and can be viewed and, if necessary, processed by them.
Data protection declaration for server log files
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
These data cannot be assigned to specific persons. This data will not be merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use.
Third party services
This website uses Google Maps for embedding maps, Google Invisible reCAPTCHA for protection against bots and spam and YouTube for embedding videos.
These services of the American Google LLC use cookies, among other things, and as a result data is transmitted to Google in the USA, whereby we assume that no personal tracking takes place solely through the use of our website.
Google is committed to ensuring adequate data protection in accordance with the American-European and American-Swiss Privacy Shields.
Further information can be found in Google’s data protection declaration Privacy Policy – Privacy Policy & Terms of Use – Google.
Privacy policy for contact form
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the request and in case of follow-up questions. We do not pass on this data without your consent.
Date subject rights
Right to confirmation
Every data subject has the right to request confirmation from the operator of the website as to whether personal data concerning data subjects are being processed. If you would like to make use of this right of confirmation, you can contact the data protection officer at any time.
Right to information
JAny person affected by the processing of personal data has the right to receive free information from the operator of this website about the personal data stored about him and a copy of this information at any time. In addition, the following information can be provided if necessary:
• the processing purposes
• the categories of personal data that are processed
• the recipients to whom the personal data have been disclosed or are still being disclosed
• if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
• the existence of a right to correction or deletion of the personal data concerning you or to restriction of processing by the person responsible or a right to object to this processing
• the existence of a right to lodge a complaint with a supervisory authority
• if the personal data are not collected from the data subject: All available information on the origin of the data
Furthermore, the data subject has a right to information as to whether personal data has been transmitted to a third country or to an international organization. If this is the case, the data subject has the right to receive information about the appropriate guarantees in connection with the transmission.
If you would like to make use of this right to information, you can contact our data protection officer at any time.
Right to rectification
Every person affected by the processing of personal data has the right to request the immediate correction of incorrect personal data concerning them. Furthermore, the data subject has the right, taking into account the purposes of the processing, to request the completion of incomplete personal data – including by means of a supplementary declaration.
If you would like to exercise this right to correction, you can contact our data protection officer at any time.
Right to erase (right to be forgotten)
Every person affected by the processing of personal data has the right to demand that the person responsible for this website delete the personal data relating to them immediately, provided that one of the following reasons applies and insofar as the processing is not necessary:
• The personal data were collected or otherwise processed for purposes for which they are no longer necessary
• The data subject revokes their consent on which the processing was based and there is no other legal basis for the processing
• The person concerned objects to the processing for reasons that arise from their particular situation and there are no overriding legitimate reasons for the processing, or the person concerned objects to the processing in the case of direct mail and associated profiling
• The personal data was processed unlawfully
• The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the person responsible is subject
• The personal data was collected in relation to information society services offered that were made directly by a child
If one of the above reasons applies and you want to have personal data stored by the operator of this website deleted, you can contact our data protection officer at any time. The data protection officer for this website will arrange for deletion immediately or without delay.
Right to restriction of processing
Every person affected by the processing of personal data has the right to request the person responsible for this website to restrict the processing if one of the following conditions is met:
• The correctness of the personal data is contested by the data subject for a period that enables the person responsible to check the correctness of the personal data
• The processing is unlawful, the person concerned refuses to delete the personal data and instead requests that the use of the personal data be restricted
• The person responsible no longer needs the personal data for the purposes of processing, but the data subject needs them to assert, exercise or defend legal claims
• The data subject has lodged an objection to the processing for reasons that arise from their particular situation and it has not yet been determined whether the legitimate reasons of the person responsible outweigh those of the data subject
If one of the above conditions is met, you can request the restriction of personal data stored by the operator of this website, you can contact our data protection officer at any time. The data protection officer for this website will arrange for the processing to be restricted.
Right to data transferability
Every person affected by the processing of personal data has the right to receive the personal data concerning them in a structured, common and machine-readable format. You also have the right to have this data transmitted to another person responsible if the legal requirements are met.
Furthermore, the person concerned has the right to have the personal data transmitted directly from one person in charge to another person in charge, insofar as this is technically feasible and provided that this does not impair the rights and freedoms of other persons.
To assert the right to data transferability, you can contact the data protection officer appointed by the operator of this website at any time.
Right to object
Every person affected by the processing of personal data has the right to object to the processing of personal data concerning them at any time for reasons that arise from their particular situation.
The operator of this website will no longer process the personal data in the event of an objection, unless we can prove compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or if the processing requires the assertion, exercise or Serves defense of legal claims.
To exercise your right to object, you can contact the data protection officer for this website directly.
Right to withdraw consent under data protection law
Every person affected by the processing of personal data has the right to withdraw consent given to the processing of personal data at any time.
If you would like to assert your right to withdraw your consent, you can contact our data protection officer at any time.
Data protection declaration for objection to advertising mails
We hereby object to the use of the contact data published within the framework of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.
Paid services
For the provision of chargeable services, we ask for additional data, such as payment details to process your order or to be able to carry out your order. We store this data in our systems until the statutory retention periods have expired.
Google Ads
This website uses Google conversion tracking. If you have reached our website via an advertisement placed by Google, Google Ads will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked via the websites of Ads customers. The information obtained using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not want to participate in the tracking, you can refuse the setting of a cookie required for this – for example, via a browser setting that generally deactivates the automatic setting of cookies or set your browser to block cookies from the “googleleadservices.com” domain.
Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all of your cookies in your browser, you must set the respective opt-out cookie again.
Use of Google reCAPTCHA
This website uses the reCAPTCHA service from Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland “Google”). The purpose of the query is to distinguish whether the input is made by a person or by automated, machine processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. Your data may also be transmitted to the USA. There is an adequacy decision by the European Commission, the “Privacy Shield”, for data transfers to the USA. Google participates in the “Privacy Shield” and has submitted to the requirements. By clicking on the query, you consent to the processing of your data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the time of revocation.
You can find more information about Google reCAPTCHA and the associated data protection declaration at:
https://policies.google.com/privacy?hl=de
Data protection declaration for Google Analytics
This website uses Google Analytics, a web analysis service from Google Ireland Limited. If the person responsible for data processing on this website is outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.
We can use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under “My data”, “Personal data”.
The legal basis for the use of Google Analytics is Article 6, Paragraph 1, Sentence 1, Letter f of the GDPR. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We would like to point out that on this website Google Analytics has added the code «_anonymizeIp ();» has been expanded to ensure an anonymous collection of IP addresses. As a result, IP addresses are further processed in abbreviated form, so that personal references can be ruled out. If the data collected about you can be linked to a person, this will be excluded immediately and the personal data will be deleted immediately.
The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install: Google Analytics deaktivieren.
You can also prevent the use of Google Analytics by clicking on this link: Disable Google Analytics. As a result, a so-called opt-out cookie is stored on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if all cookies on your device are deleted, these opt-out cookies will also be deleted, i.e. you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/end device and must therefore be activated separately for each browser, computer or other end device.
Privacy policy for Google AdSense
We use Google AdSense on this website. This is an ad program of the company Google Inc. In Europe, Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. With Google AdSense, we can display advertisements on this website that match our topic.
Google AdSense uses cookies to serve ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads multiple times. Using a cookie ID, Google records which ads are displayed in which browser and can thus prevent them from being displayed multiple times. In addition, Google AdSense can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, if a user sees a Google Ads ad and later calls up the advertiser’s website with the same browser and buys something there. According to Google, Google Ads cookies do not contain any personal information.
Due to the marketing tools used, your browser automatically establishes a direct connection to Google’s server. By integrating Google Ads, Google receives the information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that Google will find out and store your IP address.
You can prevent participation in this tracking procedure in several ways:
a. by setting your browser software accordingly, in particular, the suppression of third-party cookies will result in you not receiving third-party ads;
b. by disabling cookies for conversion tracking, by setting your browser to block cookies from the “www.googleadservices.com” domain, https://adssettings.google.com, this setting being deleted when you delete your cookies;
c. by disabling the interest-based ads of the providers that are part of the self-regulatory campaign “About Ads”, via the link https://www.aboutads.info/choices, whereby this setting is deleted when you delete your cookies;
d. by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the link https://www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all the functions of this offer to the full extent.
The legal basis for the processing of your data is a balancing of interests according to which the processing of your personal data described above does not conflict with any overriding contrary interests on your part (Art. 6 para. 1 p. 1 lit. f GDPR). For more information about Google Ads, please visit https://ads.google.com/intl/de_DE/home/, as well as data protection at Google in general: https://www.google.de/intl/de/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) website at https://www.networkadvertising.org.
Privacy policy for Facebook
his website uses functions of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA . When you visit our pages with Facebook plug-ins, a connection is established between your browser and facebook’s servers. Data is already being transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not wish to assign this data to your Facebook account, please log out of Facebook before visiting our page. Interactions, in particular the use of a comment function or the clicking of a “Like” or “Share” button, are also passed on to Facebook. You can find out more at https://de-de.facebook.com/about/privacy.
Privacy policy for Instagram
Functions of the Instagram service are integrated with our website. These features are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we as the provider of the pages are not aware of the content of the transmitted data or their use by Instagram.
Further information can be found in Instagram’s privacy policy: http://instagram.com/about/legal/privacy/
External payment service providers
This website uses external payment service providers through whose platforms users and we can make payment transactions. For example, about
• PostFinance (https://www.postfinance.ch/de/detail/rechtliches-barrierefreiheit.html)
• Visa (https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html)
• Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)
• American Express (https://www.americanexpress.com/de/legal/online-datenschutzerklarung.html)
• PayPal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)
• Payrexx AG (https://www.payrexx.ch/site/assets/files/2592/datenschutzerklaerung.pdf)
• Apple Pay (https://support.apple.com/de-ch/ht203027)
As part of the fulfilment of contracts, we use the payment service providers on the basis of the Swiss Data Protection Regulation and, if necessary, Article 6 (1) (.b EU GDPR). In addition, we use external payment service providers on the basis of our legitimate interests in accordance with the Swiss Data Protection Regulation and, if necessary, article 6 (1) (f) EU GDPR in order to offer our users effective and secure payment options.
The data processed by the payment service providers includes inventory data, such as the name and address.B, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums as well as contract, sums and recipient-related information. The information is required to carry out the transactions. However, the data entered will only be processed by the payment service providers and stored by them. As the operator, we do not receive any information about (bank) account or credit card, but only information to confirm (accept) or refuse the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. This transmission aims at identity and credit check. For this purpose, we refer to the terms and conditions and data protection information of the payment service providers.
For the payment transactions, the terms and conditions and the data protection information of the respective payment service providers apply, which can be called up within the respective website or transaction applications. We also refer to these for the purpose of further information and assertion of revocation, information and other data subject rights.
Note on data transfer to the USA
Among other things, our website includes tools from companies based in the USA. If these tools are active, your personal data may be shared with the US servers of the respective companies. We would like to point out that the USA is not a secure third country within the meaning of EU data protection law. US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.B. secret services) process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities.
Copyrights
The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. For the reproduction of all files, the written consent of the copyright holder must be obtained in advance.
Anyone who commits a copyright infringement without the consent of the respective copyright holder can make himself liable to prosecution and, if necessary, liable for damages.
General disclaimer
All information on our website has been carefully reviewed. We strive to offer our information up-to-date, correct and complete in terms of content. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, correctness and timeliness of information, including of a journalistic-editorial nature. Liability claims for material or immaterial damage caused by the use of the information offered are excluded, unless there is demonstrably intentional or grossly negligent fault.
The publisher may, at its sole discretion and without notice, modify or delete texts and is not obliged to update the contents of this website. The use or access to this website is at the visitor’s own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, accidental, predetermined or consequential damages, which are allegedly incurred by visiting this website and therefore assume no liability for this.
The publisher also assumes no responsibility and liability for the content and availability of third-party websites that can be reached via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher thus expressly dissociates itself from all content of third parties that may be relevant under criminal or liability law or violate common decency.
Changes
We may adapt this privacy policy at any time without notice. The current version published on our website applies. To the extent that the privacy policy is part of an agreement with you, we will inform you of the change by e-mail or other appropriate means in the event of an update.
Questions to the data protection officer
If you have any questions about data protection, please send us an e-mail or contact the person responsible for data protection in our organization listed at the beginning of the privacy policy.
Basel, 05.07.2021
Source: translation in accordance to SwissAnwalt. The original German version of this form is legally binding. This is an English translation for information purposes only.